Shipping & Delivery Policy

We aim to deliver your order as quickly and accurately as possible. This document provides all information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days.
Once your order has been shipped, you will receive an email containing the tracking details.

Delivery Time

The average delivery time is 3 to 7 working days, depending on your location.
Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier based in China.
As a result, customs duties or import taxes may apply depending on the destination country.

Shipping Costs

Shipping costs are displayed during checkout.
They vary depending on the weight, destination, and selected shipping method.

Responsibility During Shipping

• If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.

• Please check your address carefully; any address errors must be reported within 24 hours of placing your order.

For any questions regarding shipping, please contact us at info@helenthomasmanchester.com