Terms and Conditions
These terms and conditions apply to all purchases made through the website of Helen & Thomas Manchester and contactable via info@helenthomasmanchester.com.
Applicability
By placing an order, you agree to these terms and conditions.
Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur.
Ordering and Payment
Orders are processed once full payment has been received.
Available payment methods may vary depending on the customer’s country. It is the customer’s responsibility to verify which payment options are available in their region.
Processing and Delivery
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Processing time: 1–3 working days
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Delivery time: 3–7 working days (depending on location)
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Shipments are dispatched directly from our supplier based in China
Returns and Cancellations
Please refer to our separate Returns Policy for all return conditions.
Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the parcel was delivered to the address provided by the customer.
Always check your delivery address carefully before placing an order.
Intellectual Property
All content on this website (including text, photos, and logos) is the property of Helen & Thomas Manchester and may not be used without prior written permission.
Complaints Procedure
Complaints can be submitted in writing via info@helenthomasmanchester.com.
We aim to respond within 5 working days.
Governing Law
These terms and conditions are governed by the laws of the Netherlands.